Privacy Policy

Cherry Hill is committed to ensuring the privacy and security of your data. We want to be completely transparent about how we use them. This policy explains what data we collect about you (and why!) As well as how we use, communicate and manage your data. It also describes your choices and your rights with regard to this data. Please read it carefully.

What data do we collect and for what purposes?

We collect your data in a number of ways, including when you choose to provide it to us and when you make purchases through our online channels. The questions below explain what types of data we collect, how we collect it and for what purposes.

Your email address or phone number

How do we get your email address or phone number?

When you shop at www.cherryhilleu.com, we may ask for your email address or phone number to contact you regarding your purchases.
When you shop at www.cherryhilleu.com, or you call our contact center to make a purchase, we ask for your contact details.
You may choose to receive marketing messages from us.

Why do we collect this information and how do we use it?

If you consent, we may use your contact details to contact you regarding your purchase (for example, to send you an electronic receipt).
We need your contact details to give you updates regarding your order (e.g. to confirm your order, give you delivery updates, etc.).
If you choose to receive marketing messages from us, we will use your personal data for you send information from Cherry Hill.
You are free to stop communicating with us at any time, but we will miss you if you do!
Other data about you such as your name, address and data payment

How do we get more information about you?

When you purchase items through www.cherryhilleu.com, or our contact center, we ask for your name, address, payment details and contact details.
When you create an account, we ask for your date of birth, the gender you identify with and additional information, if applicable.
When you submit a comment, question, or complaint, we will ask you for information that enables you to identify.
If you post content on our digital channels (for example, reviews or photos), that content will reach us.

Why do we collect this information and how do we use it?

We need this data to:
Process your order
Deliver goods and services to you
Process payments
Keep you informed of the progress of your order
We use this data to provide you with birthday surprises and personalize your Cherry Hill experience so you can easily find what interests you most.
We need it to get back to you quickly.
We may also use your feedback anonymously to improve our products and services.
We use your feedback to provide you with a more enjoyable experience on our channels and to improve our products and services.
Technical data such as your IP address, browser, etc.

How do we get the technical data?

When you visit www.cherryhilleu.com, we collect technical data such as:
IP address
Your browser type
Your operating system
The way you browse our website, or use our website or our application.

Why do we collect this data and how do we use it?

We need this information to protect your data and our site.
We also need it to enrich your experience and improve our products and services.
We also use "cookies" and '' other similar technologies to collect data about the pages you visit or access.
Find out more about "cookies" and how we use them (including for web analysis purposes ), please refer to our "cookies" policy.

Advertisements on other sites

We love to communicate with you and offer you products that you might like. When you consent to us sending you commercial messages, we may pass your details on to other companies so that we can reach you on their sites or social networks. If you don't want us to do this, let us know and we'll stop.

When we share data, we always require our partners to protect your data and comply with privacy legislation. However, if you choose to communicate your data directly to third parties (such as Google or Facebook), their rules, and not ours, will apply to this data. We sometimes buy advertisements on other sites. It is therefore possible that you will see these advertisements even if we do not communicate (or do not have) your data. Don't get angry, we're not tracking you! We are not always in control of how they choose to place our ads.

How do we transmit your data?

We may pass it on to third parties who help us serve you. We may use our sister companies or other companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, provide services to you, or provide it to us.

We can store data in France, the rest of the European Union and the United States. When we transfer your data outside of the European Union, we use the standard data protection clauses of the European Commission. We also take security measures - especially digital ones - to protect your data and ensure that only the people who need it can access it.

We require our service providers to protect your data and only use it in accordance with the law. They may only use your data to help us provide products and services to you or as permitted by privacy law and our contracts.

How do we protect your data?

The privacy and security of your data is important to us. We take digital and physical security measures and use process controls to protect your data. We encrypt the data and make it anonymous as soon as we can and it makes sense. Even within our company, we limit access to your data as much as possible.

We need your help to keep your data safe! When you create an account, we ask you to choose a password. If you give your password to a friend, we will have a much harder time keeping your data secure. You should not use the same password for multiple sites. Doing so would seriously compromise the security of your data and we would be very difficult to protect you if someone else did a breach.

Watch out for thugs! Cherry Hill will never ask you for your password: if you receive a suspicious message from a sender pretending to be us, don't fall into the trap and give them your details.

Retention of your data

We need your data to honor contracts with you, to provide you with quality products and excellent service, and to comply with certain laws. We intend to keep your data until we no longer have a relationship with you or for as long as the contract or the law requires.

Minors

We do not want to collect data from anyone under the age of 16. If we learn that we have collected data of this nature, we will delete it.

Your rights

Our goal is to serve you. We know you want to be in control of your data and that's your right. We provide services to clients around the world, which means that data privacy laws may differ from country to country. Here is the list of the rights you have in the European Union:
You can ask us to rectify your data or to delete part of it
You can request a copy of your data or ask us which data we collect, to whom we communicate it and why
You can ask us to transfer data that you have communicated to us to other companies
You can ask us to stop using certain data
You can ask us to stop sending you marketing messages
You can file a complaint with a local data protection authority

Cherry Hill will defend your rights and work with you so you can rest assured that your data is protected. If you have any questions about your rights, please contact us.
To ensure your security, we will first need to verify your identity before inquiring about your rights.

Policy changes

We reserve the right to update this Policy from time to time. We will post the new policy here. This Policy was last updated on December 18, 2020.

Contact us

We are committed to protecting your data. We answer your questions about this Policy or your data. If you want to contact us, you can do so by email.